Payment & Delivery

RomanticUkraine.com would like to guarantee you our quick and simple order process, high quality and timely delivery, privacy and satisfied relationship in future. We will attempt several delivery options and search for the address in cases of some miscommunication. Please, stay in touch for us to help you!


Processing your order

After placing the items into your shopping cart online, please proceed with your order. You will be asked to fill out addressee (if you know it) and customers’ information as well as delivery details. Please make sure you have accurate information while filling out the form:
 

Your correct contact information is necessary for details, possible changes and miscommunication situations.


Confidentiality

We guarantee confidentiality of all personal and contact information you provide. Your information is solely used to process your order.
If you chose “Confidential delivery” option we guarantee your name will stay confidential to the recipient.


Payment Methods

After placing your order and submitting your personal information, please select your preferred method of payment and fill out the payment form.
You can choose the following methods of payment:


    Credit card (Visa, Visa Electron, MasterCard, American Express)
    Cash payments in Ukraine

 
Delivery

Delivery times in Kiev 2pm – 9pm, in other cities - depends of the city.

Shipping and handling fee depends on the delivery area.  After placing your order, please allow 24h for the delivery.

Same day delivery is not offered.

We encourage our customers to specify the delivery time. We cannot guarantee the exact delivery hour, only the exact time frame (for example from 12 to 2pm, instead of 12pm).

We usually call to recipient 1 day before delivery to check write address and agree time of delivery. To avoid problems with delivery (if recipient will be out of the provided address in delivery time, has enother address, doesn`t answer by phone or want to take your order at enother date), we advise to allow us contact your recipient by phone. We don`t make bouquet before contacting of your recipient. It will help us to safe your money if recipient out of the city, no asnwer etc.

If you wish to cancel or change your order, please email or call us at your earliest convenience. We will change/cancel your order provided you informed us prior to the delivery day. (please check the status of your Order in “Processed Orders”).
Unfortunately we will not be able to change your order once your arrangement was made and the delivery was scheduled.

We are happy to offer our photo services upon the delivery, but the recipient has a right to accept/decline the service.


Terms and conditions of your order

If the recipient is not present at the address provided by the customer or agreed with recipient by phone at the time of the scheduled delivery, we can choose to leave the order with recipient’s co-workers, family members or neighbors. If it is not possible, and you would like to attempt another delivery, the customer is responsible for the shipping and handling fee for the second attempt delivery. If the customer chooses not to have a second attempt delivery, and requests a refund we will not be able to grant it. The order is considered to be processed and the cost is non refundable.

If the recipient refuses to accept the delivery due to some reason, our manager will notify the customer. The order is considered processed and the cost cannot be refunded.

If placing your order you fail to provide us with the correct address/ receipient name and contact information, we will attempt to contact you and confirm this information. If we are not able to contact either of the parties, we cannot process your order.
If you fail to pay 100% of your order we cannot process it. Please note that we do not accept partial payments.

If we detect that your order cannot be placed/delivered (check the status of your order “Order in Process” ) we have a right to cancel your order and refund you 100%.
 
Flower arrangements

The unique feature of our flower arrangements is its decorative side and composition.
Our florists use high quality products and patterns in creating every arrangement. We specialize in high class professional work and best flower delivery service.
The flower arrangement can slightly vary due to season, weather and flower availability in different parts of Ukraine.
Sometimes certain shades of colors on your delivery day are not available. Our florists and agents will find similar bouquets and compositions to better depict your desired design. We will do our best to come as close as possible to the chosen pattern. In this case price will remain the same and will not affect your order.
Arrangements delivered in all other cities of Ukraine, except Kiev, can be slightly different from those seen on our website. This is explained by certain flower availability and seasonal differences in various regions of Ukraine. Our florists guarantee professional approach and similar flower arrangement without any price change.

Administration has a right to refuse to process the order due to some respective reason. The customer will be notified by email, telephone or any other contact info provided by the customer within 2 days since the payment was made. Thecustomerwillreceive 100% refund.